Customer Testimonials
Good experience Genie was great, she was very efficient and attend to all my needs.
I came in today for an oil change here at Baytown Nissan, My service Advisor was Genie she’s Awesome, very friendly, and fast service.
Genie was great help with all my questions for today I definitely recommend Baytown nissan
i take my car. today and i like the service. genie. did to me very gentle. and the serice was very good definitly i reconwnd and i will be back thanks
As always, Genie in the service department was friendly and super helpful. She truly goes above and beyond to provide great customer service. I will definitely be back.
I took my car in for regular maintenance and everything was great. Thank you Sandra for all of your help. I definitely will be back for all my future work.
I cant express my gratitude for the Baytown staff. On my way to my son's football game, I got a flat tire. I was able to make it to the dealership from the freeway, basically at closing. I explained my situation and they immediately jumped into action, right down to locating lug-nuts needed for my specific tire. Genie, Monica (parts) and Brian (tech) went above and beyond and I was able to make my son's game all thanks to them. And so wonderful seeing women in he leadership roles at the dealership.
Genie was super helpful today! Clean facility and knowledgeable employees. Will bring my business back to this facility in the future! thanks to everyone who helped especially genie!!!
Fast, excellent service. First time at Baytown Nissan and Genie was helpful and made sure my needs were met. Quick expedited process and great communication.
Friendly staff and excellent service! Had my vehicle service since 2002. No problems at the dealership! Thank you!
Ashley Marroquin is very dedicated and puts her customers first. Five stars all the way.
Genie Hubbard always provides excellent service, she's kind and efficient. I won't take my vehicle anywhere else except to her.
I love this place, every time I go I get amazing customer service. Genie is the best
Genie Hubbard provided remarkable customer service, trouble shooting and courtesy. We will always return to Genie for our automotive needs.
Sandra Torres in service was amazing. She was kind and helpful. Only giving a 5 because of her.
My spouse and I purchased a new Nissan Rogue last week from Baytown Nissan. Tiffany Chachere was the salesperson who sold us the vehicle. Tiffany was very professional and knowledgeable about the vehicles features. Tiffany was able to answer any questions we had regarding the vehicle as well as connecting our IPhones to Nissan Connections to be able to lock/unlock and start the vehicle with our IPhones. We could not have asked for a better salesperson to sell us a new vehicle but Tiffany she was pleasant, polite and focused all her attention on us.
We are so grateful to Kelton for all his help. The time of just walking onto a lot and finding exactly what you want or having multiple options to choose from seems a lifetime ago. Car shopping isn't something I do regularly, so limited availability and options made this necessary task feel like it would be fruitless. Kelton understands the current market climate and helped us to find what we wanted and more importantly, what we needed. His professional and down to earth attitude made this car-buying experience a very pleasant one. Thank you again Kelton.
Pleasant experience with Tiffany, she provided great customer service. I would recommend her to others looking for a vehicle. She listened to my concerns as well as wants and needs.
Kelton made the process quick and easy! They gave me more for my trade in than any other dealer and even slightly over the Kelley blue book quoted value. I got the exact car I wanted, was able to lower my monthly payments and get a lower interest rate! Free lifetime car washes and an extra tank of gas just for talking about my wonderful experience… absolutely! 10/10 recommend.
Jorge Lopez was my salesman and he was a good guy. I have never had so much fun with this dealership and with Jorge. Jorge was very honest and very respectful knowing what I wanted and could afford.
Came in for service and was helped by Ashley Marroquín. She was very helpful and did it with a great smile/attitude. We will go through her for all our appointments. Ashley, Thank you for such a great experience.
Took in my car for a few questions, and Seth Enriquez was the most helpful answering all questions. He gave details and broke down everything for me. All my appointments will be set with him.
I had a great experience coming into the dealership. Claudia was one of the most helpful people I’ve ever had to be assisted by 10/10 would recommend this dealership. Ask for Claudia
Great service! My sales person Cullen always makes sure that I am pleased with my visits.
Excellent service from salesman Marco Noriega. He was very helpful and had knowledge of the car I wanted.
Nissan Dealership was awesome!! Joey and his manager went above and beyond for me. Service was great and it didn't take long. I left very satisfied. All smiles!! Joey I caint Thank you enough!!
This review isn’t so much of the dealership but one of the salesmen. John Fields is AWESOME. He truly is one of if not the best salesman I’ve ever encountered. He goes out of his way and truly above and beyond to give you the best deal. It’s not just about sales with him. There’s absolutely no pressure or harassment. All around standup guy
This was the best experience by far that I have ever received thanks to my sales person Tiffany Chachere. Her warm embrace and excellent knowledge of the automobiles made it that much better, but those customer service skills were off the charts. Thanks to you, I definitely will be back.
I was in the market for a new car and Tiffany was very helpful and knowledgeable. She answered all of my questions and concerns.
I would recommend Tiffany C. to all my friends and family. She was very pleasant to speak to, we’ll dressed and we’ll educated. I didn’t feel pressured or over overwhelmed with buyers guilt. She gave me a lot of information and I am taking it into great consideration. This is by far the best experience I have ever had when walking on to a car lot. I will only purchase my car with Tiffany when I come back next month. Thank you so much for making me feel comfortable from Frankie M.
Customer service at Baytown Nissan was great! I was greeted as soon as i walked in by a saleperson name Tiffany Chachere she was very patient, polite, and very knowledgeable. Tiffany answer all of my questions. If you want a great salesperson Tiffany Chachere is the person for you. Thanks Tiffany
Tiffany Chachere was extremely Knowledgeable and Helpful when it came to buying my vehicle. She explained the process and didn’t rush it. If you need a vehicle or simply want to browse at Baytown Nissan, she’s your go to person. 100% recommended!
Tiffany Chachere helped me buy a 2021 Nissan Rogue. She was very polite and helpful and I got it in the range I could afford. I would recommend her to my Family and friend. And did. Thank you for your help. And I got a sun roof.
Tiffany Chachere was very friendly and informative about the car I got. she did her best to get me in my price rang. i would recommend her all the time. thanks for all you did.
Chris Lewis was amazing! Knew every answer to my questions and really knew what he was talking about. Highly recommend seeing him when looking for a vehicle.
I had a great experience coming into the dealership. Chris Lewis was one of the most helpful people I’ve ever had to be assisted by 10/10 would recommend this dealership. Ask for Chris Lewis.
Chris Lewis is my go to guy. He is effectively the best car dealer I know. Every time I come to him with questions or concerns he has a way of easing my mind. Thank you for everything Chris!
One of the cleanest and most professional dealerships I been to. Christopher Lewis is an amazing sales rep. He answer all the questions I had. He’s a professional, well mannered and very polite young man.
John Addison and Marco made the buying process quick and easy. We are extremely happy and can’t thank them enough. We will be repeat customers.
I was very pleased with how quickly my car was taken for an oil change and it looked fantastic after the free car wash. Everyone was polite, friendly and I was updated during the process. I was in and out at a very reasonable time frame. My only disappointment was the huge increase of the cost. My fault, I didn't ask. I believe it went from 39.95 to 59.95 (60 + plus with text, etc) I am basing my review on the staff and service. *
My first dealing with Baytown Nissan started 3/2021 to start the process of rebuilding my credit based on my own merits and this company used every resource to get me approved their customer service from the front office and beyond was outstanding I've continued to have my car serviced with them based on my experience with them but I must be honest about my ending experience my windshield was cracked really bad and obstructed your view I was told that the windshield had been ordered prior to me purchasing the 2017 Nissan Sentra I agreed to bring car back once they ...
Me and my wife were in this dealership and we had a good experience found the suv we was looking for and drove it home,all of our questions were answered by a very nice and patient lady named Claudia I recommend her, I'm sure the other sales personnel is nice too im just speaking for our personal experience
Efficient, friendly and Professional service. I would recommend all my friends to Cletis he above and beyond!
Great customer service! Patient salesperson as I looked over several vehicles before we decided on one to purchase. After the sale, and at closing time, they didn’t rush us out the door and actually walked us through their service department and told us who to talk with when we need oil changes or anything else. Great experience!
Awesome service! Ashley was very helpful, friendly, and answered any questions I had!
Rebecca Sugar was great. Byron the tech was excellent he goes the extra mile when working on your car.
Great service Department at Baytown Nissan !!! 5 stars all day long ! Becca in service was Awesome !!!
Everybody that work there from the Manager, the staff in offices, The sales representatives, the mechanics, the customer service representatives at the Service Counter, the receptionist, the cashiers, the financial representatives, amazing lady house of housekeeping always cleaning they are the nicest people in Baytown , they are family and friends to me, the always go way out and beyond of their call of duty to help me with my car a Nissan Versa! Thank You Nissan Baytown
Quickest oil change I've ever had!
Awesome dealership! Exceed all expectations!
Friendly and efficient staff. Greeted me promptly and gave an update for the expected time of completion. Gave additional help at close out to make the rest of my day a lot easier getting the registration renewed. Will use their services again.
My experience with Baytown Nissan was exceptional. I received professional service and will return for my next maintenance upkeep.
Everyone and everything was excellent 🤍
Great service at first oil change.
Very Professional and Courteous Staff!! Love this place!
Everyone at Baytown Nissan was so helpful and informative!! It truly was one of the best car buying experiences I’ve ever had. I will definitely be recommending and referring anyone I know looking to buy a car to Baytown!!!
I never have any issues with getting in and out! I appreciate the recommendations on maintenance. Love the online access and the ability to continue working while my car is being serviced.
Great job with getting you in and out. They perform the service and inform you step by step. Love this place…
As always my Service Advisor went above and beyond my expectations. She always finds a way to make me feel at home.
I no longer own a Nissan but their newly renovated service center does not disappoint. They were friendly and efficient.
This is my 3rd oil change in my Rogue, at Baytown Nissan. Complimentary car wash, and back out on the road in about 1 hour. No complaints about that.
The Service Dept is always willing to go above and beyond Always a pleasant experience
Great service
Fast and friendly service